Though bashful and very reserved (my closest friends would disagree, but this is so true!), I have been part of the training world since I met and worked with Ma’am Rory and ever dearest Ate Lai. I do not really know how I got myself entangled in this industry, but I believe God wanted me to overcome my shyness, thus, the nerve wracking, crowd-facing and life-touching profession.
I would like to believe that I am succeeding in this career (sometimes to my own disbelief). I always strive to be one of the best (ahem, kayabangan to the highest degree) employees in the companies I have joined (although I admit, I don't always enjoy being in center stage -- I always ask myself during the first day of class, "What am I doing here?! Why am I doing this to myself?!). I attribute this to the fact that I was with Winfield then and that I reported to the best trainer alive Ms. Rory Sugay and Lai Raymundo.
Being in this profession had exposed me to a lot of different industries. But I had been part longest of is the sales industry. I just moved to another industry late last year and it's a whole new world.
Lately, I've been missing Negros Navigation, my friends TERE, JO, CELTES and SHENG. I sooooo soooo wanted to join in the Informatics Training. I even haggled my way to a free ticket thanks to Ms D (so long as I bring my "paying" boss - as stated by Bambi. hehehe). Unfortunately, my work schedule won't permit. Haaaaay, somehow, I still feel that there is where I belong.
Anyway, here are some things I miss about the Call Center Industry, when I joined Sutherland Global:
1. Speaking in English. This is the world where speaking in English is the norm. It's where grammar and pronunciation matter. In the call center world, you're expected to be good in the language and to use it. It's not unusual for 2 people who meet in the street to greet and chat in English. In my industry now (Language Center), English is a second language (actually third -- after Tagalog). Sure we speak in English, but not as often, and not as meticulously. I cringe when I hear P and F defects and mispronounced words thrown everywhere. But hey, it's not like I should correct them and tell them to change the way they speak -- when it's not needed in our industry. (In time it really is needed very soon)
2. Snazzy office facilities and equipment. Call center office spaces are normally designed to be appealing to young people. Thus the artsy-fartsy and ultra modern office designs. I soo miss that. I like beautiful things. But hey, I have my own corner with a view of the nature (the common tao), so I can't complain. Hehehe.
3. Fun and Friendly Culture. Most call center companies try to create a friendly atmosphere for its young manpower. Thus they try to lessen the structure and the bureaucracy. Levels are there but people are free to speak with anyone about anything. Here, it's not as simple and easy to deal with new people. Not everyone's ready to be friendly.
4. Fast Internet Connection. Yes, mababaw as it may seem, I miss this. It's something I took for granted when I was part of the industry. Internet connection is expected. And it should be fast. Everyone has access to the internet (though maybe agents have limited access), still there's internet. It's considered a privilege to have access. I couldn't imagine how some of my colleagues work without it.
5. Two Rest Days. Haaaay, wala, ranting ranting lang on a Saturday morning Hehehe.
No reason. Gusto ko lang magpasalamat. Gusto ko lang sila i-honor.
Adrian Santino (my son and my life)– thank you for making me happy to be alive! . Thank you for making me laugh. You are the best, funniest and corniest comedian I know! You are the reason I can’t sing sad songs with feelings. You are my life. I love you, my bunny. You make being a dad the best thing in the world! You make all the sore muscles from carrying you worth it. You make me want to run to you every time you wail and cry your “arte” cry. Although I know nagpapaawa ka lang. Thank you for making me happy-vulnerable. I can’t wait to see you grow up but at the same time I can’t get enough of you being my baby! You, Mama, and I will be the bestest of friends. Mwaaaah. I love you!
My Nanay – you’re not perfect, but that’s ok, I love you anyway. We fight, we argue, for a time we stopped talking to each other, but I know and you know that when one of us hollers for help, the others come running. I love you.
Ate Lai, Ma’am Rory and Ate Tes– no amount of words or praises will ever reflect just how indebted I am to all of you. You may not know just how much you helped me then and I never can elaborate enough. You were my anchors. Thank you! I swear, I am here for all of you for ANYTHING. Big thanks!!!